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Establishments and Centralisations
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Reduce Cost Increase Profit Increase Customer Satisfaction Increase Staff Satisfaction Contact Centre
Action provides specialist consulting services to
call centres and contact centres across Australia. In more and more cases, call centres and
contact centres are now the primary interface between your customers and your
business. Whether over the phone, via your web site, fax, email or other
means of communication, face to face contact is decreasing and contact
through call centres and contact centres is increasing. Can you afford for your primary
customer interface to be operating at less than peak efficiency? What is your company's strategy for your call centre, both
presently and moving into the future? What would be the impact on your business if your call
centre was unavailable for an hour, a day, a week or a month? Your technology may be state
of the art, but are all its functions fully utilised? Do you need to update your technology? If so, what is
appropriate for your requirements? How do you write and evaluate an appropriate tender to
acquire technology for your call centre? Is your staff turnover high? How can you reduce it?
Are your processes as
efficient as they can be? How can they be improved? What training is most appropriate for your staff?
Are you customers receiving
a consistent, high level of service? How can you improve your level of service? How will changes to your
technology affect your staff and management practices? Contact Centre
Action Consulting
Services can help you work through these issues, and gain the most benefit from your people and your
technology, as companies like Coles Myer, HP, Australian Unity, VicRoads, Primus Telecom, Pacific National and
Excelior have already discovered. Contact
us now to see how we can help you. |