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Latest news…

How Has The Pandemic Impacted Traditional “Bricks and Mortar” Contact Centres?

While many contact centres had the technical ability to work from home, only a small number encouraged staff to work from home on a semi-regular … [Read More...]

What Are You Planning For Your Contact Centre This Year?

The last two years have been rather reactive for the contact centre industry due to the pandemic. With the focus on working from home and … [Read More...]

Tips For Successful Contact Centre Management – Part 9

In this series we will look at some useful tips for contact centre management, as seen by our work in the Australian contact centre industry. They are … [Read More...]

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spels@ccaction.com.au

Phone:
+61 414 593 819

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CCA (Aust) Pty Ltd

(ABN 27 107 085 558)
trading as Contact Centre Action.