Contact Centre Action Jobs and Candidates

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Recruitment Services

Contact Centre Action can also assist with all aspects of the recruitment process, from defining the role requirements to finding the right staff.

Accurate role descriptions, Key Performance Indicators that are clear fair and measurable, appropriate interviewing techniques and sourcing the right staff are all key to reducing your cost and improving the service your customers experience.

Our recruitment philosophy is quite different to many other recruitment companies:

We are industry specialists - we only operate in the contact centre industry and have a thorough understanding of all aspects of contact centres.
We have a large network of contacts throughout Australia and the Asia-Pacific Region, making it easier to find the ideal person for your vacancy.
We believe in carefully matching candidates to your role and your company, thereby increasing staff engagement and reducing attrition in the longer term.
We will not recruit for a role until we thoroughly understand the role, the contact centre and the company - this includes listening to calls and observing the operation of the centre.
We review all our placements on multiple occasions during the first year of employment to constantly improve the quality of staff we provide to organisations.

Call us today to find out more, or for a competitive quote.

For all enquiries regarding positions or candidates listed here, or to list a candidate or position, please call +61 3 8648 6577 or email info@ccaction.com.au. All CVs must be in MS Word format.

Hot Jobs

Work Force Manager - Melbourne, Full Time
Position 11W1203

Our client is seeking a Manager to take responsibility for the work force management function, including forecasting, scheduling and real time management in an inbound and outbound environment. The successful candidate will have at least 2 years work force planning experience and at least 3 years experience in a leadership role within a contact centre. Demonstrated abilities with statistics, strong communication skills, and experience working with a leading Work Force Management software package are essential. Experience in the Facilities Management industry would be an advantage.

Operations Manager - Melbourne, Full Time
Position 11W1202

A major outsourcer with a strong people-focussed culture is seeking an Operations Manager with at least three years experience in a management role in a contact centre. Responsible for leading seven teams, the successful candidate will have strong people and analytical skills, ability to manage a budget and financial KPIs, as well as strong communication and interpersonal skills. This role is responsible for managing inbound and outbound campaigns, developing Team Leaders and front line staff, and the implementation and management of change. Qualifications in COPC or Six Sigma will be highly regarded.

Inbound and Outbound Team Leader - Melbourne, Full Time
Position 11W1201

A major outsourcer requires an experienced Team Leader to lead a group of 15 - 20 staff for inbound and outbound campaigns. The successful person will be able to work autonomously, be a strong motivator, able to work under pressure, and have excellent interpersonal and communication skills. You will have proven experience in leading a team, and will have a strong background in coaching for sales.

Business Development/Channel Manager - Sydney, Full Time
Position 11W1001

Our client is a leading global supplier of contact centre technology, including ACD, CTI, IVR, WFM, Dialler, Multimedia and Unified Messaging. Experiencing significant growth, they now have a requirement for an experienced Business Development/Channel Manager. Reporting to the Managing Director Australia and New Zealand, this position is responsible for maximising revenues by driving sales through both direct and indirect sales channels. The successful candidate will have extensive experience in the contact centre technology industry, and will have a proven track record of achieving revenue targets. A competitive salary package with generous incentives are available to the right candidate.

Recruitment Consultant - Melbourne-based, Full Time
Position 11W0702

We are seeking an experienced Recruitment Consultant to join our growing team of contact centre specialists. You will be responsible for leading and growing our new recruitment practice nationally as part of a recognised brand in the contact centre industry. Operational experience working in a contact centre and a strong understanding of the contact centre industry is essential, as is a desire to make a difference. The role is perfect for a self-starter able to work autonomously and looking to develop a profile and client base in the contact centre industry.

Hot People

Candidate 11C1102
Senior Contact Centre Manager looking for new opportunities. Extensive experience in managing centres internationally. Passionate about quality and customer service. Experience in financial services, superannuation, manufacturing, IT and Telco. Top operator. Melbourne-based.

Candidate 11C1101
Contact Centre Manager looking for a new challenge. Excellent team-building, communication, motivation and staff retention skills, experience in inbound and outbound environments. Extensive experience in financial services and superannuation. Brisbane-based.