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We hope you find these links useful. Please note that these web sites are not related to Contact Centre Action in any way and therefore Contact Centre Action cannot be held responsible for any information contained therein. Visitors are advised to make their own judgement regarding the value or otherwise of these sites.

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Customer Contact Management Association - Provides a forum where call centre professionals can interact with their peers locally, nationally, and as part of an international network of associations.

The Next Level The Next Level is a specialist B2B sales consultancy. We are experts in assessing and improving the effectiveness of the way any sales organisation in the B2B environment sells. The Next Level is also the name of our proprietary Sales System.  We work with our clients to tailor and embed The Next Level Sales System into their selling functions and processes.

• Our Learning and Development bootcamps, workshops and conference presentations/games can assist to design and develop the customisation of parts or all of The Next Level Sales System into your organisation
• Our Modellers and Ready Reckoners can assist to maximise your sales team productivity and return on investment.
• Our consulting can assist in the sustainable embedding of the new system into your sales organisation
• Our Snapshot Audits can diagnose and define; our Healthcheck Audits can ensure your Sales System remains sustainably embedded and upgraded as they are developed