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Newsletters

This page contains links to all our previous newsletters. We hope you find them interesting.

July 2011

Main Article: A Contact Centre Jobs Web Site, AC3TV And More!

June 2011

Main Article: Indonesian Contact Centre Awards Results

February 2011

Main Article: CCA Announces A New Service And A New Website

November 2010

Main Article: What Does Social Networking Mean To The Contact Centre?

July 2010

Main Article: Two Wins at the Contact Centre World Awards!

May 2010

Main Article: Indonesian Contact Centres.

February 2010

Main Article: What Does it Cost to Run a Contact Centre?

December 2009

Main Article: The Year in Review.

August 2009

Main Article: Speech Recognition and Voice Biometric Verification Technology.

June 2009

Main Article: Remote Working, New Staff.

March 2009

Main Article: The Impact of the Global Financial Crisis.

November 2008

Main Article: Rebranding, Association With Bill Lang International.

September 2008

Main Article: Industry Statistics.

June 2008

Main Article: Exceptional Customer Service.

February 2008

Main Article: Trends in the Industry.

September 2007

Main Article: Automation in Contact Centres.

April 2007

Main Article: Workforce Management Networking Group, Call Centre and Staff Required.

March 2007

Main Article: Marcus Evans Conference, Telcall Article.

November 2006

Main Article: Birthday Celebrations and Review

September 2006

Main Article: What Is A Quality Call?

May 2006

Main Article: What Is Customer Service?

February 2006

Main Article: Staff Attrition.

November 2005

Main Article: Birthday Celebrations and Review.

August 2005

Main Article: Call recording.

August 2004

Main Article: C3JOB website, staff attrition.

July 2004

Main Article: Changes to web site.